All items will be delivered within 2-4 working days within the UK unless agreed otherwise. All orders are despatched within 24 hours where possible, international delivery times vary. Please contact us with specific requirements.
Please ensure you fill in your correct address when ordering. We cannot accept responsibility for the wrong address. Email us if your garment does not arrive. It is safer if you can have your items delivered when you are present, so provide a secure daytime delivery address where possible.
We cannot accept any liability for loss or damage arising from non-delivery.
Postage and packing charges vary, please check on individual product pages. Please contact us directly if you need to order more than 2 items and we can review postage/packing costs. The free postage offer excludes fabric of greater than 5 metres in length.
We want you to love your Outsider pieces, if you are not entirely satisfied with your purchase, please e-mail us at firstname.lastname@example.org and return the item in a saleable condition within 14 days for a refund or an exchange.
Postage and packaging costs on any returned items are not refundable.
Once agreed and notified, all returns should be sent to Outsider:
23 STOWE CRESCENT
RUISLIP HA4 7SR
+44 207 993 8422
Condition of Returned Items - All labels still attached. There are no signs of wear. Un-washed & un-marked, clean, no hairs, smell, pet hair etc. Please place items neatly back in their original packaging where possible.
If we feel the above rules have not been followed we may refuse your refund and send the goods back to you.
In the unlikely event that on delivery, goods are found to be defective then we must be notified in writing via e-mail within 7 days of the date of delivery otherwise no liability will be accepted.
In the event that we require the return of goods then we reserve the right to specify the method of return.